Upon choosing a product, you may need additional help from our sales staff. We are available by email, or you may reach us by phone during the times listed below. When it is available, we will be happy to send fabric cuttings and/or finish samples, literature, or any other sales aids to assist you in making your decision. In many cases, we may need to have the sales aids returned to us, and we ask that you leave a credit card deposit when this is required. Your deposit will be credited when the sales aid is returned. Most manufacturers will allow you to use your own fabric (known as COM) on items requiring fabric. If you wish to do this, we can provide the yardage requirement on the item/s you want.
Most items on our website are not priced due to manufacturer restrictions. Please contact our sales staff for current price quotes on these items. Please keep in mind that any price on our website is subject to change without notice due to manufacturer increases. Most upholstered items will be priced in a starting grade fabric. Any variation, including COM, will change the price of the item. Please note that most upholstered pieces are shown with throw pillows. Some collections include throw pillows–others do not. If there is a question regarding the inclusion of throw pillows, please talk with our sales staff.
Outdoor-Wicker.com accepts Visa, Mastercard, Discover, or check. Twenty-five percent down is required when you place your order; the balance is due before the order leaves our warehouse. Although you will pay for freight (please request a quote from our sales staff), we do not collect sales tax for any order that ships outside North Carolina*. Freight charges are always prepaid and added to your invoice unless you request differently. You do have the option of paying by cashiers check for your freight upon delivery when using white glove services.
*Please note that while we do not collect sales tax for orders shipped outside of North Carolina, some states may require you to pay sales tax to your state revenue service.
Returns are only accepted for damaged or defective merchandise. Due to the fact that manufacturers will not accept first quality merchandise back, we cannot either. PLEASE make sure that what you order is what you want; once an order is in “production” manufacturers WILL NOT ALLOW CANCELLATIONS. Please note that while we insure your purchase against damage or defects, we will not give a refund on merchandise that is damaged or defective. The item or items will be replaced at no additional cost to you.
Most items shown on our website will be ready to ship to you in approximately four to eight weeks. Shipping time is usually an additional one to four weeks, depending on the type of delivery service you choose (see list below). Keep in mind that this is the “average”. Sometimes due to the unpredictability of frame and fabric availability, it can take longer. Please be sure to ask your salesperson for current availability before you order. Our sales staff will give you an estimated time frame based on the current manufacturing schedule. In some rare cases, manufacturers do back-order items after we have quoted availability to you, and delivery companies do run behind schedule. We cannot be responsible for delays caused by manufacturer delays and/or delivery schedule changes or delays. In the event of a manufacturer delay, our sales staff will try to expedite orders as quickly as possible, however, if the order has not entered production, and you feel your order is going to be delayed beyond a reasonable time, you may cancel with a full refund of your deposit. Keep in mind that White Glove delivery companies have many stops on their trips, and sometimes cover a three to five state area on any given trip. With this in mind, they can easily get behind schedule. They do try to estimate as closely as possible when you will get your delivery, but many problems can occur on these trips to cause delays (weather, traffic issues, problems on a delivery before yours). Most of the time they do arrive within the window of time they have given; just be aware that occasional delays do occur. Upon delivery of your order, it is very crucial that you inspect the merchandise completely. Although “White Glove Delivery” gives you the best opportunity to do this, you can and should expect to inspect your order with any delivering carrier if there are concerns about possible damage. Although we can seek restitution for damage discovered after the bill has been signed, it is a rare occurrence when a carrier will accept responsibility for the damage. In the event that damage is discovered, simply refuse the item(s) that are damaged, and contact us immediately. Please note that any White Glove 2nd floor delivery or higher may require help on your end if any given item is over 300 pounds. The delivery guys will make every effort to get the item placed where requested, however, due to staircase configurations and banister obstruction, it may be difficult if not impossible to get some items to your requested area. PLEASE be sure to completely measure areas of passage in comparison with item dimensions before ordering. Once your order arrives, we cannot accept returns because a given item does not fit where you have planned for the item to go.
Furniture Carrier /White Glove Service – 2 to 4 weeks
Furniture Carrier/Business Dock Delivery – 1 to 3 weeks
Common Carrier Curbside – 3 to 7 days
DAMAGES / DEFECTS:
We guarantee your product free of damage and/or defects. Should either of these problems occur, we will either replace the item or correct the problem for you at no additional charge. Corrections will be made by a trained specialist and are always subject to your approval. In case of manufacturer defects, the item will be replaced unless it is more practical to have a specialist correct the problem. Many times defective issues can be solved by sending a new part to you. Most manufacturers will require photos of the defects before an authorized return can occur. In any case, we are committed to the satisfaction of our patrons, and any problem will be resolved to your satisfaction, or you may have a full refund.